Reliable Shipping Solutions | Shipping Policy

Shipping Within Canada

We ship across Canada using trusted carriers including UPS, Purolator, FedEx, GLS, and Canada Post.

Shipping rates are calculated automatically at checkout based on your shipping address, the items in your order, and the courier services available for your destination.

You may select your preferred shipping method during checkout. While we make every effort to use your selected carrier, we reserve the right to substitute an equivalent shipping service when operationally necessary.

Orders are typically processed and shipped within 1–2 business days, unless otherwise communicated.

Free & Flat Rate Shipping

We offer Free Shipping and Flat Rate Shipping on most online orders placed through our standard website checkout. Not sure if your address qualifies? Simply add your items to the cart and enter your shipping address during checkout. Any applicable Free Shipping or Flat Rate Shipping promotions will be applied automatically based on your shipping address and the contents of your order.

Eligible Ontario & Quebec Shipping ZonesCustomers shipping to eligible postal codes within Ontario and Quebec receive: $10 Flat Rate Shipping on eligible orders under $99 CAD Free Shipping on eligible orders of $99 CAD or more All Other Eligible Canadian DestinationsCustomers outside the eligible Ontario and Quebec shipping zones receive: Free Shipping on eligible orders of $150 CAD or more If your cart contains both eligible and non-eligible items, shipping charges will be calculated based on the non-eligible items.Local PickupCustomers are welcome to pick up their orders from our retail location. Simply select Local Pickup during checkout. Please wait until you receive your pickup notification before arriving and bring a valid government-issued photo ID when collecting your order.PO BoxesOrders shipping to a PO Box can only be delivered using Canada Post or the United States Postal Service (where applicable). Some products cannot be shipped to PO Boxes, and additional shipping charges may apply.

Shipping Requests

Customers may include special shipping instructions in the Order Notes during checkout, including preferred or excluded carriers. While we will do our best to accommodate these requests, they cannot be guaranteed.

Signature Requirements

To help protect high-value purchases, we reserve the right to require a signature upon delivery or have a shipment held for pickup at a carrier location. These measures are implemented at the discretion of our shipping team and are intended to help ensure orders are delivered securely.

Using Your Own Shipping Account

On request shipping charges be billed to your own courier account. When shipping using a third-party account, We are not responsible for rates, billing disputes, transit times, delays, lost/damaged shipments, insurance, or claims with the carrier.

Delivery Estimates

Delivery times shown at checkout are estimates provided by the carrier and are not guaranteed. 3D Printing Canada is not responsible for delays caused by weather, customs processing, labour disruptions, carrier delays, government actions, or other circumstances beyond our reasonable control. Please ensure your shipping address is complete and accurate. Additional shipping charges or delays resulting from incorrect or incomplete address information are the responsibility of the customer. If a shipment is returned due to an incorrect address, refusal of delivery, failure to collect the shipment, or repeated unsuccessful delivery attempts, any additional shipping or return charges incurred will be the responsibility of the customer.

TrackingTracking information will be emailed automatically once your order has shipped. Please note that some shipping services may not include detailed tracking information.Order VerificationShipping Protection is available at checkout through Redo. Claims for loss, theft, or damage are subject to Redo's terms. Orders without protection are subject to the carrier's standard liability.Shipping ProtectionShipping Protection is available at checkout through Redo. Protected orders may be eligible for claims for loss, theft, or damage, subject to Redo's terms. Orders without protection are subject to the carrier's standard liability.Inventory DiscrepanciesIf an item becomes unavailable after purchase, we may contact you to discuss options, including waiting, substituting, split shipment, or refund. Where practical, orders may be split into multiple shipments.

Other Shipping Information

What you need to know about shipping promotions, exclusions, and international orders.

Shipping PromotionsFree Shipping and Flat Rate Shipping apply to eligible orders only. If your order qualifies, the applicable promotion will automatically appear at checkout.Excluded ProductsPromotions do not apply to 3D printers, laser engravers, filament dryers, washing & curing stations, hazardous materials, or Special Order products.Excluded DestinationsPromotions do not apply to Purchase Orders, PO Boxes, rural or remote postal codes, or Yukon, Northwest Territories, and Nunavut. Shipping is calculated separately for excluded shipments.International OrdersInternational customers are responsible for duties, taxes, brokerage, customs, and other import charges. Transit times are estimates and may vary due to customs or carrier delays.