Canada & International Shipping
We deliver within and outside Canada globally. For deliveries within Canada, we use different courier services such as FedEx, UPS, and Canada Post. The shipping costs are calculated automatically by each carrier and are final. In case of incorrect or incomplete address information, any additional shipping costs incurred will be at the customer’s expense.
We offer our customers free shipping (to select cities) within Canada or the USA for orders above $125. The free shipping option is limited to shipping services with charges up to 10% of the value of the items you are purchasing. Due to increased shipping costs and fuel surcharges - some customers may not be eligible for Free Shipping.
Free Shipping or a Subsidized Shipping option will automatically appear once your total is at or above the prices mentioned.
We reserve the right to choose the most economical shipping method.
Using a Third Party Shipping Account
If you request a shipment to be processed using your account with a carrier, 3D Printing Canada is not responsible for any errors related to pricing, package pick-ups, package delays, lost packages, and shipment insurance.
A tracking number will automatically be provided to you after an order has shipped, and you will also receive an email confirming your tracking number. Please note, some shipping methods may not have proper tracking options.
Please note if an item fails to be delivered to you after several items because no one was home to receive the package, the courier will return the package back to us at our expense. In case of this, we will try to contact you and make arrangements to deliver the package again. The additional charges incurred due to re-shipping will be forwarded to you, the customer.
Order Processing Time
We always try our best to process and ship all orders within 1 business day unless otherwise communicated.
Out of Stock & “Sold Out” Products
In rare scenarios, if any part of a product you ordered is out of stock we will either refund you or will flag your order as “partially fulfilled.” It means that as soon as we have the item back in stock, we will ship it out to you immediately.
In case of products marked as “Sold Out.”, you can expect them to be available again within 4-6 weeks. You may contact us for more up to date information about the availability of any item that has been sold out.
Customers are welcome to come by our retail location and pick up their orders at the pickup location. Simply choose the “Local Pickup” option at the checkout page. Please bring your email confirmation and an ID to pick up your package.
Damage, Loss or Theft Policy
By selecting Shipping Insurance at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you Shipping Insurance protection at checkout. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.