Refund policy

Refund & Returns Policy
Last updated: October 9, 2026

We want you to shop with confidence at 3D Printing USA. If something isn’t right, we’re here to help. Please review our return policy below.

✅ Unopened & Unused Items (14-Day Return Window)

  • Most new, unopened, and unused items may be returned within 14 days of delivery for a refund or exchange.
  • Items must be in original condition, including original packaging, all accessories, manuals, and inserts.
  • Proof of purchase is required for all returns.

🧾 Store Credit (After 14 Days)
Some unopened, unused items may be returned for store credit after the 14-day refund window:

  • Parts & accessories: 15–45 days from delivery
  • Filament & resin (unopened): 15–30 days from delivery
  • 3D printers, scanners, laser engravers, motherboards, and LCD screens are not eligible for return after 14 days.

❌ Non-Returnable Items

  • Clearance items
  • Sale / discounted items
  • Special order and pre-order items
  • Opened filament & resin
  • Used printers, parts, or consumables

🚚 Return Shipping (Unopened Items)

  • Customers are responsible for all return shipping costs for non-defective items.
  • Original shipping charges are non-refundable.
  • Returns must be shipped using a trackable carrier. We are not responsible for lost return shipments.
  • Approved returns should be sent to:
    3D Printing USA – Returns
    4498 Main St PMB 4082, STE 4
    Buffalo, NY 14226

🔄 Exchanges

  • Eligible returns may be exchanged for the same product, store credit, or a product of equal value.
  • If a replacement is out of stock, a refund will be issued instead.

❗ Opened Items & Used Products

  • Opened or used items are not eligible for return or refund, unless confirmed defective.
  • This includes opened filament & resin, used printers, and installed or tested electronics.

🛠 Defective, Damaged, or DOA Items

  1. Contact us within 48 hours of delivery at contact@3dprintingusa.com or (716) 371-3022.
  2. Provide your order number, a description of the issue, and clear photos and/or video.
  • Once verified, we will issue a replacement, repair, or refund.
  • Return shipping is fully covered by us for confirmed defects.

🔍 Inspection & Restocking Fee

  • All returns are inspected before a refund or store credit is issued.
  • Returns that do not meet our return criteria may be subject to a minimum 25% restocking fee.
  • We reserve the right to refuse any return that does not meet these criteria, shows signs of suspicious or fraudulent activity, or is not in sellable condition.

💳 Refund Processing

  • Approved refunds are issued to the original payment method in US dollars.
  • Processing time is typically 3–7 business days after we receive and inspect the return. Your bank or card issuer may take a few additional days to post the refund.

⛔ Refused Deliveries & Returned-to-Sender Packages
Orders refused at delivery, or returned because of an incorrect address or an unclaimed package, are subject to:

  • Outbound shipping costs
  • Return shipping costs
  • Any duties, taxes, or brokerage fees incurred
  • Restocking fee (if applicable)

📝 How to Start a Return
To request a return, email us at contact@3dprintingusa.com with:

  • Your order number
  • The item(s) you want to return
  • The reason for the return

We’ll reply with your return authorization and shipping instructions. Returns sent without prior authorization may be refused.